Q & A ｜ BANDAI TCG+

Do I need to make or login to a Bandai Namco ID to use BANDAI TCG+?: You will need to login to your Bandai Namco ID in order to apply to an event, make or record a deck, and when participating in an event. You can only search for events without signing into a Bandai Namco ID.

I want to change the nickname on my account.: Click the following sections in order and you will reach the page to make such changes “Other” → “Profile” → “Edit Profile”.

Is letting another person use my account allowed?: Acts like using a BANDAI TCG+ account that is not yours is against the Terms of Service.
Please do not ever borrow or lend BANDAI TCG+ accounts.
Any members discovered to be doing this may have their account suspended.

Can I make more than one BANDAI TCG+ account?: A single user is prohibited from creating or using more than one BANDAI TCG+ account.
Those discovered to have multiple accounts will face measures such as their account being suspended.

In the event a person accidentally makes a second account, we ask them to close the account they are not using.
If there is also a second Bandai Namco ID (BNID) we also ask that they close that account as well.

If closing accounts please make sure to process the closure of the BANDAI TCG+ account before the BNID.
If you are not sure how to do this please start with referring to the following Q&A.

How do I close my BANDAI TCG+ account?: Open the BANDAI TCG+ app, tap "Others" on the main screen and then "Unsubscribe". This will bring up the screen to process closing your account.
Be sure to read the warnings and directions carefully before proceeding.

Also, if the Bandai Namco ID used to log in is not longer needed, please proceed to close that account as well.
*How to close the Bandai Namco ID is here.
*Please make sure to close the BANDAI TCG+ account before the Bandai Namco ID.

Events in Japan are showing, I cannot see events in any other country.: In such cases please check the language of the app and the game title you have selected for the search. The language of the app and game must match and be English or French to view events outside of Japan.

I applied to an event but am not sure if I was chosen.

In the lower part of the app’s menu you will find “My Events”. You can click the event from there to confirm the lottery results.

If entry is by advanced reservation, it will show <Selected> or <Waiting for cancellation>.
If it is a lottery style entry it will say <Already applied>.

I want to cancel my application for an event.: Go to the “My Events” page and then click on the “Details” of the event you want to cancel the application for, and then click “Cancel application” to process the cancellation.

When searching for events can I search for multiple game titles at the same time?: No, unfortunately you cannot use multiple game titles at same time in an event search. The game title logo at the top of the app is the game used in the search so please tap the game title logo to select the game you want to use in an event search.